Terms and conditions

Shipping policy

Order processing times:

Our orders are processed within 3-5 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 7 business days. We appreciate your patience while we prepare your order.

Shipping times:

We ship from our warehouse located in the UK, shipping times are different depends on locations:

Estimate delivery times for the UK: 3-5 working days.

Estimate delivery times for the rest of the world: 12-40 days

Please note we are not responsible for any shipping delays caused by factors outside of our control such as postal service delays, natural disasters or customs processing times.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns, Exchanges and Cancellations:

If you are not satisfied with your purchase, you may return the items within 14 days of delivery for a refund or exchange, unless the items are personalised. To be eligible for a return, the items must be unused and in the same condition that you received it. Please contact us at info@nativecrayons.co.uk before making a return or exchange. Refunds will be issued to the original payment method. Shipping and handling charges are non-refundable. Buyers are responsible for return shipping costs. You can cancel your order within 24 hours of placing it.

At NativeCrayons.co.uk, we are committed to protecting the privacy and security of our customers and website visitors. This policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure it is protected.

Information Collection and Use

We collect personal information from our customers and website visitors in order to process orders and provide a personalized shopping experience. This information may include name, address, phone number, email address, and payment information.

We also collect information about how you use our website, such as the pages you visit and the products you view, in order to improve the overall user experience and optimize our marketing efforts.

We may also use your personal information to send you promotional emails and update you on new products and sales. You can opt out of receiving these emails at any time by clicking the unsubscribe link in the email.

Information Sharing and Disclosure

We do not share or disclose any of your personal information with third parties, except as necessary to process your order or as required by law.

We may also share your information with third-party service providers, such as payment processors and shipping companies, in order to complete your order. These third parties are prohibited from using your information for any other purpose.

Data Security

We take the security of your personal information very seriously. We use a variety of security measures, including encryption and firewalls, to protect your information both online and offline.

Only authorized personnel have access to your personal information, and we require all employees to sign confidentiality agreements.

In the event of a data breach, we will notify you as soon as possible and take all necessary steps to secure your information.

Changes to this Policy

We reserve the right to make changes to this policy at any time. Any changes will be posted on this page, so please check back periodically for updates.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at info@nativecrayons.co.uk

Cookies Policy

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Our website uses cookies for security purposes, to indicate how a site was rendered and identifies unique visitors and to track a visitor’s sessions on our site.
You are able to stop your browser from accepting cookies by changing your browser's settings. However, note that deleting or disabling cookies and other tracking technologies may prevent you from accessing some parts of this site.

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